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To report any grievance, you can contact
|Level 1||Operations, Technical & Others||Customer Support Team||Contact No: 022 6235 7373
|Response to be provided to the customer within 2 working days.|
|Level 2||Operations, Technical & Others||Head – Customer Service(Designated as Grievance Officer)||Contact No: 022 6235 7379
|If the query remains unresolved within 2 working days, it will be escalated to Head – Customer Service and will be responded within 8 working days.|
|Level 3||Operations, Technical & Others||Managing Director Office||Email: Invoicemart.MDOffice@invoicemart.com||If the query remains unresolved for more than 10 days, it will be escalated to MD of A.TReDS Ltd. and will be responded within 24 hours.|